Becoming truly digital means deeply and strategically incorporating technology in everything we do. There is a worrying trend for businesses to look at Shadow IT as great examples of becoming digital. Shadow IT is often confused with Digital Transformation But hackers stole 70 million email addresses and passwords from Dropbox, which is a massive risk for business data stored there. Business technology isn’t as simple as consumer solutions – and they know that “simple” doesn’t always mean “good”.ĭropbox is a cloud service many people flocked to – including business users. The IT teams, however, are tasked not only with trying to innovate quickly, but also to maintain good security and reliability. Consumer services like Facebook, Google Apps and Uber have shown us all how easy cloud services can be. Today, most Shadow IT takes the form of cloud applications, which are simple for anyone to setup and use. Cloud makes Shadow IT even more dangerous and infectious
But to try to stop them was to literally stand in the way of progress. The IT teams knew that over their lifetime, these applications cause massive ongoing costs and present significant risks. But over time, increasingly complex applications based on Excel and Access became mission-critical. Staff felt justified because they made themselves more productive it was faster than waiting for the IT team to build something. IT teams used to feel the same way about Microsoft Excel and Access as they did about viruses. They appeared innocuous at first. But then they spread throughout the organisation, increasing IT support requirements and often resulting in company data being lost. In the good old days, this was mostly limited to users creating Microsoft Access databases and complex Excel spreadsheets. “Shadow IT” means the creation of IT systems without specific approval of the IT team.
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